TO BUY PAINTBALL, MARKERS/AIRSOFT-GUNS, THE BUYER HAS TO FOLLW LOCAL LAW´S.

PERSONAL IDENTIFICATION NUMBER

IF YOU ORDER A LICENSE-FREE WEAPON THAT REQUIRES THAT YOU ARE AT LEAST 18 YEARS OLD, OR ANY OTHER PRODUCT WITH AN AGE RESTRICTION, YOU HAVE TO PROVIDE YOUR PERSONAL IDENTIFICATION NUMBER. IF YOU ORDER PRODUCTS WITHOUT ANY AGE RESTRICTIONS, PLEASE JUST FILL IN FOR EXAMPLE 111111-1111. HOWEVER, IF THE ORDER INCLUDES AGE-RESTRICTED ITEMS, IT WILL NOT BE SENT.

DAMAGE DURING TRANSPORT

IN THE EVENT OF DAMAGE DURING TRANSPORT, THIS SHOULD BE REPORTED DIRECTLY TO THE POST OFFICE OR DHL. AFTER THAT IS DONE, PLEASE CONTACT US AT INFO@WIZEGUY.SE

IF YOU DON’T PICK UP YOUR PACKAGE

ORDERS THAT ARE TO BE ”PICKED UP IN-STORE" AND ARE NOT PICKED UP WITHIN 30 DAYS ARE CANCELED AND REFUNDED.

PACKAGES THAT ARE NOT PICKED UP AT THE POST OFFICE OR SERVICE POINT ARE RETURNED TO US. THESE ARE NOT COVERED BY THE RIGHT OF WITHDRAWAL. FOR PACKAGES THAT AREN’T PICKED WE CHARGE 250 SEK, THIS COVERS THE DELIVERY AND RETURN OF THE PACKAGE.

RIGHT TO WITHDRAW AND RETURNS

THE RIGHT OF WITHDRAWAL APPLIES UP TO 14 DAYS AFTER YOU HAVE PICKED UP YOUR ITEM. IT ONLY APPLIES TO ITEMS THAT ARE UNUSED AND IN THEIR ORIGINAL PACKAGING. USED PRODUCTS CAN NOT BE RETURNED. IF THE PRODUCT IS DAMAGED, GO TO COMPLAINTS. 

SHIPPING ON ALL RETURNING PRODUCTS OUTSIDE OF SWEDEN IS SHIPPED BUY YOU (CUSTOMER). IT HAS TO BE SHIPPED WITH A SHIPPING METOD THAT IS TO OUR DOOR AS WE ARE NOT ABLE TO PICK UP PARCELS.

TO RETURN A PRODUCT, FILL IN THE RETURN FORM THAT WAS PROVIDED WITH YOUR ORDER. IF YOU LOST YOUR FORM, YOU CAN PRINT ONE HERE

IF YOU RETURN YOUR PACKAGE, YOU WILL NOT GET REFUNDED FOR THE SHIPPING. ONLY THE PRICE OF THE ITEM IS REFUNDABLE.

 
NOTE! IF YOUR ORIGINAL ORDER WAS SENT FREE OF CHARGE DUE TO THE VALUE OF THE ORDER, THIS WILL NOT APPLY IF YOU RETURN YOUR PACKAGE, THEREFORE WE WILL CHARGE YOU ALSO FOR THE ORIGINAL SHIPPING.

REFUNDS IN CASE OF RETURNS

IN CASE OF A RETURN, YOU PAY FOR THOSE ITEMS YOU KEEP, AND ANY FEES FOR PAYMENT METHODS. ONCE WE HAVE RECEIVED YOUR DELIVERY, YOU WILL GET YOUR MONEY BACK OR THE INVOICE IS ADJUSTED.

IF YOU HAVE SENT US YOUR ITEMS WITHOUT A SHIPPING NOTE OR IF YOU DIDN’T FILL IN THE RETURN NOTE, WE WILL CHARGE YOU AN ADMINISTRATIVE HANDLING FEE OF 49 SEK.

IF YOU USED A DEBIT CARD FOR YOUR PAYMENT, THE REFUND WILL BE MADE DIRECTLY ONTO YOUR CARD.

IF YOU CHOSE TO PAY VIA KLARNA, THE AMOUNT ON THE ORIGINAL INVOICE IS ADJUSTED.

YOU WILL THEN RECEIVE AN UPDATED INVOICE BY EMAIL. IF THERE IS A RISK THAT THE INVOICE EXPIRES BEFORE WE RECEIVE YOUR RETURN, YOU COULD CHANGE THE DUE DATE ON THE INVOICE.

VISIT KLARNA AND FILL IN THE E-MAIL ADDRESS YOU USED FOR YOUR PURCHASE.

IF YOU HAVE ANY OTHER QUESTIONS ON INVOICES WITH KLARNA ACCOUNT, PLEASE CONTACT KLARNA CUSTOMER SERVICE: +46 8-120 120 00

COMPLAINTS AND WARRANTIES

APPLIES FROM THE DATE YOU PICKED UP YOUR ITEM AND INCLUDES:

SHIPPING ON ALL WARRANTY PRODUCTS OUTSIDE OF SWEDEN IS SHIPPED BUY YOU (CUSTOMER). IT HAS TO BE SHIPPED WITH A SHIPPING METOD THAT IS TO OUR DOOR AS WE ARE NOT ABLE TO PICK UP PARCELS.  

THE WARRANTY COVERS MANUFACTURING DEFECTS BUT NOT WEAR AND TEAR. PLEASE NOTE THAT SOME PRODUCTS HAVE AN EXTENDED WARRANTY FOR A LIMITED TIME. WE COMPLY WITH ALL THE RULES AND REGULATIONS. UNLESS OTHERWISE STATED BY THE MANUFACTURER, THE CONSUMER CONTRACTS ACT APPLIES.

IN CASES OF COMPLAINTS, COMPLETE THE RETURN FORM THAT WAS PROVIDED WITH YOUR DELIVERY.

IF YOU LOST YOUR FORM, YOU CAN PRINT ONE HERE.

IF THE RETURNED PRODUCT DOES NOT HAVE ANY DEFECTS COVERED BY THE WARRANTY, YOU WILL HAVE TO PAY THE SHIPPING COSTS AND ADMINISTRATIVE HANDLING FEE FOR YOUR PRODUCT.

IF YOU RETURN A PRODUCT WITHOUT THE CORRECT DOCUMENTATION AND IF THE COMPLAINT IS APPROVED, THE PRODUCT WILL BE CREDITED AFTER THE ADMINISTRATION FEE HAS BEEN DEDUCTED.

PERSONAL INFORMATION

WHEN ORDERING AND/OR SIGNING IN FOR AN ACCOUNT, YOU AGREE THAT WE STORE AND USE YOUR INFORMATION FOR OUR BUSINESS TO COMPLETE AND PROVIDE YOU WITH THE EXPECTED SERVICE. ALL PERSONAL DATA PROCESSING COMPLIES WITH THE DATA PROTECTION ORDINANCE AND GDPR.

THE PERSONAL INFORMATION YOU PROVIDE IS USED BY WIZEGUY SWEDEN AB AND OUR PARTIES FOR PAYMENTS AND DELIVERY. WE GUARANTEE THAT NONE OF YOUR PERSONAL INFORMATION WILL BE SOLD OR PASSED ON TO THIRD PARTIES. LEARN MORE OF OUR PROCESSING OF YOUR PERSONAL DATA IN OUR PRIVACY POLICY

WE RESERVE THE RIGHT TO CANCEL ORDERS THAT CONTAIN INCORRECT PERSONAL INFORMATION OR ORDERS WHERE EITHER WE OR OUR PARTNERS SUSPECT FRAUD IN ORDER TO PROTECT YOU AS A CUSTOMER.